Contact
Contact Mandate SA
Report a problem with the record, or reach Mandate SA for corrections, research, general enquiries, partnerships and formal requests.
Something wrong on the record
Use the route for the record concerned. Each gives you a reference so you can follow it up.
- A party or representative: on their page, choose “Dispute this record” or “Submit additional information”. People named in the record can also respond or claim their profile there.
- Election results, places, public money or anything else: report a problem lists the route for each kind of record.
- Already sent something? Check its status with your reference.
A report does not change the record by itself: an editor reviews it against the evidence, and if a correction is made it is shown with its reason. How corrections and disputes work.
Contact Mandate SA
- Organisation
- Mandate SA (Pty) Ltd
- Privacy, PAIA and legal
- Information Officer, Mandate SA (Pty) Ltd: legal@mandatesa.com
- Corrections and complaints
- editorial@mandatesa.com
- Data and research queries
- research@mandatesa.com
- General enquiries
- info@mandatesa.com
- Partnerships and investors
- partnerships@mandatesa.com
Please do not send identity documents or other confidential material by e-mail or WhatsApp. To give evidence about a record, use the record’s own form: contact details entered there are encrypted so that they cannot be read on the public website or in the editorial system.
Privacy, access-to-information and security requests
Privacy requests (under POPIA) and requests for records (under PAIA) go to the Information Officer, Mandate SA (Pty) Ltd, at legal@mandatesa.com. Start the subject line with “Privacy request” or “PAIA request”.
Corrections and complaints go to editorial@mandatesa.com; start the subject line with “Correction” or “Complaint”. Data and research queries go to research@mandatesa.com. Security reports go to info@mandatesa.com, with the subject line “Security report”.
What happens next: we reply from the same address. Before we disclose or change anyone’s personal information we will ask you to confirm your identity. Ordinary e-mail is not encrypted, so please do not attach identity documents to your first message.
For a security report, send only a short description of the affected page or feature at first, without exploit details; we will reply to arrange how to share the rest. See security and responsible disclosure, your privacy rights and the PAIA manual.